Neumann University is providing free, on-demand, 24/7 health care for students as they return to the Aston, Delaware County campus Aug. 31.

Students will be able to use two services offered by the company: students may access support and advice for physical ailments on the medical platform, which is staffed by doctors and nurse practitioners, and mental health issues on “Talk Now,” which is staffed by mental health care providers.

The telehealth service is available 52 weeks a year in all 50 states for Neumann’s undergraduate and graduate students, who can access these services through an app or a website on a computer with video capability.


Student records will be confidentially shared between the telehealth company and university staff in the Counseling Center and Student Health Services to provide continuity of care for each student.

“I think this will be really well received by our students,” said Dr. Chris Haug, Neumann’s vice president for student affairs. “It gives more flexibility for our students when they are sick. It just makes sense for our community, particularly during this pandemic.”

According to Haug, this service will be up and running on Aug. 31. In addition, the Student Health Services office on campus will be staffed with a coordinator, a contracted physician through Riddle Hospital and a Bayada Home Health Care nurse during regular business hours.

Along with the staff in Student Health Services, the Bayada nurse will share health care education with students, assist as case managers for students who become ill and quarantine at home, and assist them with their return to campus once they have recovered.

Occasionally a nurse may also be stationed at check points and building entrances to remind students to wear masks and observe social distancing guidelines, according to Haug.

“With our strong connections to the Baiada family, having the opportunity to offer the services of a Bayada nurse as part of our Student Health Services team builds in an added level of confidence for our community as we reopen campus,” Haug said.

The university’s Counseling Center for Wellness will also continue to work with students. Its staff is comprised of board-certified master-level providers and master-level interns who practice as generalists, allowing the center to work with a wide variety of student needs.

Neumann University is the first college in Pennsylvania and first in the Philadelphia region to partner with TimelyMD.